What We Repair
Sony mirrorless ILCE/ILME & DSLR/SLT cameras, lenses, Handycam and compacts. We can also service most manual film cameras. (Contact us for more info)
Turnaround Time
Assessment within 3–5 working days. Written estimate provided before any work begins. Typical repair 1–3 weeks.
Warranty on Repairs
90-day warranty on parts and labour. Only genuine Sony parts used in all repairs.
How It Works
PROCESS
STEP 1
Repair Form
Complete the online repair booking form below.
STEP 2
Pack & Send
Securely pack and courier your equipment to us. We recommend NZ Post Courier Service.
STEP 3
Assessment
We assess and send you a written repair estimate. No obligation to proceed.
STEP 4
Repair & Return
Approve the estimate and we'll repair and return your equipment.
Warranty & Non-Warranty Repairs
Coverage
Warranty Repairs
In-warranty & covered faults — click to expand
✓ No charge for covered faults
If your Sony equipment is within the manufacturer's warranty period, repairs are carried out at no charge to you for covered faults. To use your warranty you'll need your original proof of purchase. Sony NZ typically provides a 12-month warranty from date of purchase across cameras, lenses and Handycam.
Please note: warranty does not cover physical damage, liquid ingress, misuse, or unauthorised modification. These will be treated as out-of-warranty.
Out of Warranty Repairs
Inspection fees & pricing — click to expand
If your equipment is outside of warranty — or if the fault is not covered under warranty — a non-refundable inspection fee is required before assessment begins. This fee covers the time our technicians spend diagnosing your equipment. If you accept the provided estimate this inspection fee is deducted from the total costs.
Compact cameras
$50.00
Interchangeable lens cameras & lenses
$80.00
Consumer video cameras (e.g. HDR/FDR series)
$80.00
Professional video cameras (e.g. PXW, ILME series)
$150.00
Inward courier label (optional)
$20.00
Note: Repair Assessments Require Physical Inspection
We are unable to provide repair estimates or diagnoses based on descriptions or photographs alone. Camera and lens faults often have multiple possible causes, and accurate assessment requires our technicians to physically inspect the equipment.
Simply send or bring your equipment to us — we'll assess it and provide a full written estimate before any work begins. There is no obligation to proceed once you have received your estimate.
Need a Courier Label?
If you're unable to arrange your own courier, we can email you a prepaid NZ Post ticket. Simply print it out, attach it securely to your parcel, and book a pickup online at nzpost.co.nz or via the NZ Post app — no phone call required.
A flat fee of $20.00 applies, in addition to the inspection fee. Contact us after submitting your repair form.
SUBMIT YOUR REQUEST
Repair Booking Form
Please complete all fields so we can process your repair efficiently.
**If the form will not submit please check you have completed all the required fields above, incomplete required fields will be highlighted in red.**