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Privacy Policy

Overview

Phototronic Services (1995) Limited is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020. By using our website or purchasing from us, you agree to the practices described here. We may update this policy from time to time — the current version is always available on this page.

What information we collect

We may collect the following personal information:

  • Name, delivery address, phone number and email address when you place an order or submit a repair request

  • Payment information — processed securely through our payment provider; we do not store card details

  • Communications you send us, including enquiries and repair correspondence

  • Technical data such as IP address, browser type and pages visited, collected automatically via cookies and our website platform (Wix)

How we use your information

We use your information to:

  • Process and fulfil your orders and repair bookings

  • Communicate with you about your order, repair status or enquiry

  • Maintain our internal records

  • Improve our website and services

  • Send you promotional emails about new products or offers, if you have opted in — you can unsubscribe at any time

We will not sell, rent or share your personal information with third parties except where required to fulfil your order (e.g. our courier provider) or where required by law.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. This includes session cookies for your shopping cart and analytics cookies via Wix. You can control cookie settings through your browser, though disabling cookies may affect some site functionality.

Third-party services

Our website is hosted on Wix. Your data may be stored and processed on Wix's servers in accordance with their privacy policy. We use NZ Post Courier for deliveries, who will receive your name and address for that purpose only. Payment processing is handled by our payment provider — please refer to their privacy policy for details.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any information that is inaccurate or incomplete

  • Ask us to delete your information, subject to any legal obligations we have to retain it

To exercise any of these rights, please contact us at aps@phototronic.co.nz. We will respond within a reasonable timeframe.

Contact

If you have any questions or concerns about this privacy policy or how we handle your information, please get in touch:

Phototronic Services (1995) Limited

328 Broadway Avenue

Terrace End, Palmerston North 4410

Email: aps@phototronic.co.nz

Phone: 06 358 9085

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