Retailer Information

In addition to the Repair Information page, the following is information is specific to retailers sending equipment in for repairs.

End User Information:

The customer information required on the repair form is only used for fault triage and Sony warranty surveys. This information will only be used for these purposes and will not be used for promotional or sales purposes.

Please ensure all information requested on the repair form is included and accurate including the accessories.

Phototronic account holders:

All non-warranty repair charges will be applied to their account, as per our credit terms.

(Note: An account on our website is not a credit account. Website accounts are purely for sales purposes, not for repairs)

Non-account holders:

Standard "Cash Sales" terms apply. Inspection/handling fees will be applicable.

If you are unsure if your company holds an account with Phototronic Services please feel free to contact us for confirmation.

Log your repair using the Retailer Repair Form