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Conditions of Use

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Phototronic Services (1995) Ltd’s relationship with you in relation to this website.

The term ‘Phototronic Services (1995) Ltd’ or ‘us’ or ‘we’ refers to the owner of the website The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Availability of items/products listed on our website is not guaranteed. If you wish to place an order and require the goods urgently it is recommended you contact us prior to ordering.

  • Due to constantly changing pricing from suppliers, prices listed on this website are subject to change without notice. This may include prices changing after an order has been place. In this situation we will contact you before completing the order.

  • You may not create a link to this website from another website or document without Phototronic Services (1995) Ltd’s prior written consent.

Shipping & Returns

Most orders are shipped within 48 hours Monday - Friday 8am - 5pm.

We primarily use CourierPost to deliver our orders typically with a signature required on delivery.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
Orders under $400 in total will attract a courier fee.
Orders over $400 in total will be shipped freight free.
If items ordered are oversized or the delivery location attracts a surchage from the courier company a surchage maybe applied. This will be agreed with the customer before despatch.
When an item is labelled with "Free Shipping" this only applies to addresses within NZ.

International Orders
We do not ship goods overseas as a general rule. If you do wish to purchase from us to ship overseas please contact us to make these arrangements.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

You must return the item within 10 days of your purchase.

  1. Please email Contact Sales to request a refund or exchange.
  2. Wait for a reply authorising the return of the item.
  3. Mail your returned item to:
    Phototronic Services (1995) Ltd
    328 Broadway Avenue
    Terrace End
    Palmerston North 4441
  4. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include software.
Items that have been used, damaged, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

If the item is in like new condition, you may exchange the item with prior appoval. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.